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BOAweb Service Details

Banking does not have to be stressful. Your account should be accessible at all times, every day. BANK OF AFRICA’s internet banking platform, BOAweb, offers you a convenient and secure way to manage your finances online.

On BOAweb, you can:
•  Perform instant transfers between BOA accounts
•  Perform instant transfer funds to other domestic bank accounts
•  Perform international transfers
•  Make statutory payments eg SSNIT, Income Tax
•  Perform bulk transfers and pay salaries
•  View, download and print account statements
•  View real time balances on all bank accounts
•  Request for cheque books
•   Mobile money transfers
•   Set up standing orders
•   And many more

Customers in the Corporate and SME sectors can request for controls on their accounts with particular access privileges. For example, a Company can instruct the Bank to grant only Initiator access to its Accountant. This means that any transfer made by the Accountant would require the consent of another individual/approver to be effective.

ENHANCED SECURITY
BANK OF AFRICA has put in place security measures to ensure that the personal and financial information of customers are protected. BOAweb comes with enhanced security courtesy of the multi-factor authentication required while logging on, signing payments and creating beneficiaries etc. The multi-factor authentication is now effected by a verification code sent by mail or generated.

Click here to go to the BOAweb user guide.

  1.  Why am I unable to view my account balance on BOAweb?
    Customers should be able to view account balances on BOAweb. Any report contrary to this by a customer would be because of an incomplete registration and should be reported to the Bank for immediate resolution.
  2. Can I pay utility bills using BOAweb?
    No.
  3. Are the transfers instant?
    Domestic transfers are instant but International transfers take three (3) working days. Transfers between BOA Accounts are instant. For interbank transfers, customers have the option to select GIP (Instant) and ACH (takes one working day) payments. However, GIP transfers come at a charge. (Refer to Bank’s tariff guide & charges from GRA).  Because transfers done on BOAweb do not require human intervention, the Bank will not call you to confirm the transfer. Customers are advised to protect their passwords. Learn how to make international transfers.
  4. What happens when I forget my password?
    If the customer remembers his/her log-on ID, there is the option to reset your password. To reset your password, click on Forgot Password.
    Customers who do not remember their log-on ID should please contact their Relationship Officers for assistance. You can equally contact us on 0302249690 or send a mail to [email protected].
  5. Can a customer change his/her log-on ID?
    Yes, customer can change their log on IDs to a preferred name or nickname. Click here to learn how to change your log-on ID.
  6. What are the charges for using the BOAweb platform?
    Please refer to our tariff guide for the updated charges.
  7. Are charges on transactions performed on BOAweb any different from doing the same in the banking hall?
    Yes, Charges on transactions performed on BOAweb are lower than when you go to perform the transaction at the banking hall.
  8. How do I pay salaries on BOAweb?
    Click here to see the steps for paying salaries.
  9. Can I pay my SSNIT and other taxes on BOAweb?
    Yes, you can. Click here to see the steps on how to pay your statutory payments on BOAweb.

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BMobile Service Details

BMobile is a mobile banking platform that allows subscribers to perform their basic banking transactions on their phones without visiting the banking hall.

Download the BMobile Ghana App on the Google and App stores or simply dial *840# to sign up and enjoy convenient banking.

Checking of Bank Balance
Perform MoMo Transfers
Perform Interbank Transfers
Pay Utility Bills
Purchase Airtime
Initiating Account Opening process
Initiating Loan Application Process
Request for Cheque Books
Request for Bank Cards
View Statement History up to the last 30 days Transaction
Direct Access to Relationship Officers
Purchase of investment packages etc.

BMobile Privacy Policy

Click here to read full privacy policy.

Frequently Asked Questions

1. What is BMobile?
This is a mobile application designed to enable you to access your account with the Bank of Africa in real-time.

2. How can I access the BMobile Service?
The App can be downloaded from the following App stores:
– Apple Store – BMobile Ghana
– Google Play – BMobile Ghana
– USSD Short Code – *840#

3. How long does it take to get started with BMobile?
The registration and activation process should take less than 24 hours on a business/working day. Registration done during the weekend will be activated on the next business day upon engagement with the Contact Centre.

4. How do I register?
When you launch the mobile app,
– Click on the “I have an account with BoA” if you are an account holder of the Bank.
– On the next pages, enter your Mobile Number, OTP, Account Number, and E-mail, choose your password and confirm your password.
– Click the continue button to process and follow the instructions as prompted.
You can also dial the USSD Shortcode *840# and you will be required to provide your mobile number and account number for registration.

5. Can I check my balance?
Yes, your balance can be checked after your four-digit pin has been entered.

6. Can I generate a mini statement?
Yes, you can, up to the last 30 days of transaction.

7. How do I reverse or cancel transaction already performed?
A failed transaction is reversed within 24hours.
A successful transaction that requires cancellation will be investigated and necessary action applied.

8. Can I access the platform anytime?
Yes, the platform can be accessed (24/7).

9. Can I transfer money to my mobile wallet?
Yes, money can be transferred to and from your mobile money wallet.

10. How many transfers can I process a day?
You can make as many transfers as you want if you do not exceed your daily limit.

11. What are the charges on B-mobile?
Please refer to our Tariff guide for the updated charges.

12. Why do you charge if I am using my data?
The charge caters to the servicing and maintenance of the application.

13. Can I download the app on my apple or android phone?
Yes, you can. Available on Playstore and Appstore.

14. Does it work only for local currency accounts?
Transactional (YES).

15. Can I add on account numbers?
Yes, account numbers can be added on.

16. Is it real-time?
Yes, it is.

17. What if I misplace/change my phone?
If you change your phone and you don’t change the number, you just need to download the application on the new phone. You can use your existing password and pin to execute transactions.
However, you will need to engage the Bank to enable the app to work on the new device.

18. Why can’t the platform be accessed?
The platform can be accessed most of the time. Connectivity to the BMobile platform may be challenged when there is an issue with the Banking application or Network fluctuations with the Telecom networks.

19. Why Should a customer call for authorization when making a transaction with his/her own phone?
There is no authorization call required with BMobile. Transactions are straight-through and require your PIN to authorize.

20. What should I do if I cannot access the App after several attempts?
You can restart your phone and if you are still having challenges, you can call our Service line for support, or directly engage your relationship manager on the App.

21. What should I do if I buy phone credit and I don’t receive it?
All debits without the relevant service being delivered are worked on within 24 hours. If not, the customer has to report the issue to his or her Relationship Manager for the issue to be addressed.

22. What is a Transaction PIN?
A transaction PIN is a 4-digit security code that is used to complete transactions on BMobile. If you request for a PIN reset, this should be done within 24hrs of a business day, and a new PIN sent to you. Kindly ensure that your PIN is always kept secret.

23. What is my Password?
This is the secret word, digits, or character (numbers and/or alphabets) that you provided during registration. It should always be kept Secret and used at point of logging in to the app.

24. What happens if I forget my Password?
You can reset your password by clicking the “Forgot password” button on the app.

25. As a bank of Africa customer, do I have access to the B-Mobile app?
Yes, all customers can have access to the app by downloading the app and completing the registration process.

26. Can I buy airtime using the BMobile app?
Yes, airtime for the major networks (GLO, MTN, Tigo, Airtel, and Vodafone) can be bought using the app.

27. What happens to my BMobile App if I lose my device?
Please call our contact center and send us an email.

28. Will BMobile work on any type of phone?
The app works on Apple and Android Phones.
The USSD service can be accessed over every phone.

29. How long will it take for my transfers to reach the beneficiary account?
Instantly

30. Is the BMobile app secure?
Yes, it is secure.
First, it is password protected: your password is uniquely linked to the mobile banking app. Secondly, transactions on your account are validated by a transaction PIN which is known to you only. All these are in addition to other security features which have been put in place.

31. Must I use my registered phone number with the bank before I can download the BMobile app?
No. You can download this app on any smartphone or mobile device. This app is not restricted to the mobile number registered with the Bank. However, the number registered with the Bank is required to verify you as a genuine owner of the account

32. What are the benefits of the BMobile app?
– Real-time access to accounts
– Instant funds transfer to loved ones and business associates
– Bill payments
– Airtime purchase
– 24/7 transactions
– Easy location of the nearest BExperience Centre

33. Will I receive an SMS alert on transactions done on the BMobile app?
Yes, if you have subscribed to the bank’s SMS alert.

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Ghana Pay Service Details

GhanaPay is a mobile money wallet service deployed by The Ghana Association of Banks (GAB) and the Ghana Interbank Payments and Settlements System (GhIPSS), under the auspices of the Bank of Ghana.

Register by downloading the GhanaPay Mobile Wallet on the Play/App Store or by dialing *707# and select BANK OF AFRICA as your preferred Bank.

GhanaPay offers customers the opportunity to:

  • Load and withdraw from their wallets
  • Buy airtime and data
  • Scan and pay merchants on GhQR
  • Pay utility bills
  • And many more.

Requirement

Bank of Africa account holder
Non-Bank of Africa Account holders

Documentations:

Ghana Card
Digital address

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